Q- Do You have a catalogue where I may view all of your products?
A- We do not have catalogues available. Our products can be viewed on the websites of the retail stores we do business with

Q- Do you offer professional assembly?
A- We do not offer professional assembly. We do offer live over the phone assistance if needed. To speak to someone life call our Customer Service number

Q- What do I do if my new item is missing pieces?
A- You have a few ways to order the missing item, call, fax, or email us your request and orders. When emailing please included your name, phone number, model number of your item and part number including description of what you are requesting. Send emails to help@victorylandgroup.com.

When faxing your order please include your name, phone number, model number of your item, and part number including description of what you are requesting. Send fax correspondence to 1-630-540-7099. When calling in an order request please make sure to have the model number to your item and the description including part number to what you need replaced. To reach our Customer Service line please call 1-800-933-0527.

Q- Should I go back to the store if a new Item I purchased is damaged?
A- No. Please call our customer service help line to get assistance with your new product.

Q-Are there any special cleaning instructions for my product?
It is recommended if the item is made of wood it can be cleaned with any wood polish. It is advisable regarding any fabrics to spot clean the fabric with mild soapy water.

Q- Are there any special tools I will need to assemble my item?
A- The tools you might need would be a Philips head or Flat head screw driver. Also many times an Allen key is needed, however, would be provided with your product.

Q- Do I need to use all the parts that came with my piece
A- Yes. When opening a new product please verify that you have every piece on parts list. If your supply matches the parts list every item is needed. If you find you have more pieces than on the parts list then follow the instructions accordingly and dispose of any extra pieces.

Q- Can I buy from your company directly?
A- No. Currently we only sell to Retail stores at this time.

Q-Where can I find your products?
A- Some of our customers include: Kmart, Wal-Mart, Target, Pamida, Garden Ridge, Duckwall-Alco, Sears, Sam’s Club, Linen n’ Things, Value City and Shopko.